Shipping policy

Delivery dates will be estimated at the time of your order but please note, delivery time frames are estimates only.

All orders ship from Los Angeles, California. If you provided an email address at checkout, you will receive a shipping confirmation email with tracking information which will begin to update once the order is processed.

All domestic orders should arrive in 7-10 business days from the shipping confirmation email.

We are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.

International: 
All orders outside of the US should arrive in 2-3 weeks from the date of shipment, unless otherwise noted. This method does not include full tracking and may incur additional fees charged by your country for imports. Orders shipping to destinations outside the United States may incur import fees and duties & taxes that are not reflected in our prices.

It is the customer’s responsibility to pay for any additional customs fee's charged by your country. If you refuse to pay the fees and the products are not returned, we will not issue a refund. If the products are returned, we will issue a refund for the products only. Shipping is non-refundable.

Incorrect Address: 
Please make sure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If a package is returned to us due to an insufficient or incorrect address, the customer will be responsible for the cost of reshipping the order. 

If the package is not returned to us, we are unable to offer a replacement or refund.

“I can’t find my order, but it says it was delivered”
- Give the courier service up to one week for delivery after marking your package delivered. 
- Ask your neighbors, Couriers are human and will misdeliver to the wrong address. Don’t forget to check around shrubs or in the mailbox!
- Contact your local post office and see if they are holding your package. 

 

Can I change or modify my address?
If you need to update your shipping address or make changes to your order, please contact us at distractiblestore@gmail.com within 24 hours of placing your order and we’ll do our best to help.

After the 24-hour window, orders may already be processing or preparing for shipment, so we’re unable to guarantee any modifications can be made.

Please double-check your order details before checking out, as all sales are final and we do not offer returns or exchanges.